3 Technological trends in tourism

Over the past few decades, various economic sectors have undergone significant transformations worldwide. They were supported by the many technological developments that emerged and managed to change the way people around the world search for, acquire and enjoy their products and services.

Tourism is one of the sectors that has undergone these transformations. Despegar, the Latin American travel company, presents from its experience three of the main developments and trends that promise to continue to change the way people travel the world:

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Illustrated e-commerce online sale
The popularization and evolution of mobile telephony has led to what is now known as mobile commerce or mobile commerce.

1.- Leap from e-commerce to M-commerce

The popularization and evolution of mobile phones has led to what is now known as mobile commerce or mobile commerce. In recent years, this trend has become increasingly relevant, thanks to the increasing use of these devices and the growth of Internet penetration.

In the travel market, this technological trend makes it easier for travelers to have the full offer of their travel agency in their pocket. The technology allows them to select and book their trips, view their itineraries and even purchase other products during their vacations, such as activities they want to do at the destination.

The applications of hotels, restaurants, airlines, car rental companies and even travel agencies are a convenient “gadget” in the pocket of consumers.

Presentation on Proposed Artificial Intelligence Systems for Robotic Cabin Crew
Through mathematical and predictive models, offers are optimized for customers according to the characteristics and interests of each one.

2.- Artificial intelligence to understand travelers

The tourism sector was faced with the challenge of discovering what these new needs are and even being one step ahead of them after a pandemic that has drastically changed traveller’s habits. Here, it has become necessary to rely on new developments, putting all the expertise in the field of artificial intelligence and big data to provide propositions of factual value to travelers.

Through mathematical and predictive models, offers are optimized for customers according to the characteristics and interests of each one. Based on this and through machine learning algorithms developed in-house, Despegar and other companies in the travel sector generate the best offers for each customer according to the trip they are looking for.

Despegar currently has more than 850 collaborators in its IT area and analyzes more than 3 million flight combinations per day to recommend the most economical routes to passengers, including journeys with different stopovers, which in many cases allows for additional discounts.

Travel advisor working from home
Anywhere-office is directly related to the growing technological dynamics of travel and the massification of the Internet.

3.- Office anywhere or the magic of working from your dream place

This trend is directly related to the growing technological dynamics of travel and the massification of the Internet. It takes telecommuting a step beyond the home office, allowing people to carry out their work activities virtually anywhere.

This has allowed many travelers to spend a season in a paradise destination without waiting for their vacations or affecting their productivity. Enjoyment and work are now compatible as long as they have a place that provides everything they need.

“Technological trends and developments are key to the recovery of the sector. Regionally, according to our latest report, in the second quarter of 2022, the company’s gross bookings increased by 129% year-over-year. In terms of transactions, there is a 65% year-over-year increase, reaching 90% of the volume for 2Q19, which leaves us with an optimistic outlook for the future,” said Alejandro Caligaris, manager of Despegar Mexico.

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