A new class of post-pandemic tech leaders is emerging to tackle the experience economy

News summary:

  • Cisco AppDynamics released its annual Agents of Transformation report, which reveals the emergence of a new class of post-pandemic technology leaders who are reimagining applications and digital service delivery as the lines between IT operations and business strategy blur.
  • 74% say their experiences in recent years have accelerated their careers, and 88% now consider themselves business leaders and believe what it means to be a technology expert has changed. However, only 10% have reached the elite status of Agents of Transformation.
  • As technology leaders strive to better understand and adapt to digital transformation with solutions that positively impact the overall business, 66% say it is now harder to be an agent of transformation, and a quarter say their organization remains in “fire-fighting mode.”

Dubai, United Arab Emirates: Cisco (NASDAQ: CSCO) AppDynamics, a leading provider of application performance monitoring and monitoring technology, has released findings from Agents of Transformation 2022, the fourth annual report that analyzes the skills and attributes of elite global technologists.

In the wake of the pandemic, it reveals the emergence of a new class of technology experts stepping up to meet critical challenges that are blurring the lines between business strategy and IT operations. The report also cites the demand to make all products and services digitally available in the Experience Economy amid heightened security threats, increasing complexity and an accelerated shift to hybrid work and the cloud.

“The bar continues to be raised and over the past year we have seen a redefinition of what it means to be a transformation agent. These leaders seek to better understand how issues in their respective domains impact the overall user experience and applications, adapting to change with solutions that positively impact the overall business,” said Liz Centoni, EVP, Chief Strategy Officer, Applications GM.

According to the Cisco AppDynamics report, 74% believe their experiences in recent years, especially during the pandemic, have accelerated their careers, and 88% now consider themselves business leaders. However, only 10% of technology experts have reached the elite status of “Agents of Transformation.” These individuals represent world-class leaders who are reimagining and delivering high-value applications and services that create the always-on, secure, and exceptional user experiences that end users and customers now demand.

Respondents cited a fundamental shift in the role of technologists, including the skills and resources needed to work effectively and professionally. At the same time, they say they are now grappling with increasing complexity and data volumes from across the technology stack and must integrate a massively expanding set of cloud services with existing on-premises systems and tools.

  • 88% believe that what it means to be a technologist has changed
  • 84% say the skills and attributes that define a transformation agent have evolved
  • 66% indicate that it is now more difficult to be an agent of transformation
  • One in four say their organization remains in reactive, ‘firefighting mode’

Digital transformation means that almost every company and organization interacts with users through web and mobile applications, and the transition to hybrid work means more interaction with SaaS tools and web interfaces. While consumers may quickly switch to another brand’s app or service, companies that can’t immediately improve the digital experience run the risk of loyal customers leaving.

“New agents of transformation recognize the need to rethink apps not only in response to post-pandemic challenges, but also to create seamless, reliable digital experiences that address some of the world’s biggest problems—from meeting critical human needs to to giving people the skills and resources to succeed in the digital economy,” Centoni said.

While acknowledging the far-reaching implications of this shift, respondents to the Cisco AppDynamics report noted that they need help navigating the technical and operational ambiguities of digital transformation. Specifically, they are looking for unified visibility across their IT environments to better manage and optimize application availability and performance. This requires focusing investments on application security, the ability to monitor cloud-native applications and infrastructure, and connecting IT performance to business decision-making.

  • 77% believe it will be important to invest in application security in the next 12 months to meet customer and employee needs
  • 71% believe their organization will need to invest in cloud application and infrastructure monitoring
  • 84% say the need to maintain business application performance is now more important than ever
  • 85% say full stack visibility is at the heart of sustainable transformation and innovation in their organization

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