Cleveland Clinic has launched a robust collaborative support program to enable hospitals and healthcare organizations around the world to connect with the clinical and operational experts of the global healthcare system to improve patient care and stand out in their markets.
The goal of the Cleveland Clinic Connected program is to build a global network of like-minded, independent, quality-focused organizations that have a positive impact on patient care. Cleveland Clinic experts will work with hospitals and health systems to ensure the highest standards of patient care delivery, increasing operational efficiency and supporting the professional development and education of clinical and non-clinical staff.
“Cleveland Clinic Connected will allow us to share our expertise in quality, safety and patient experience to reach more people around the world,” said Tom Michalewicz, MD, CEO and President of Cleveland Clinic. “We have a responsibility to provide the best care for patients – no matter where they live – because everyone deserves high-quality healthcare. By working with hospitals and health systems aligned with our mission, we can take steps to deliver on this commitment.”
Physicians at member institutions will be able to request secondary evaluations of complex cases through physician-to-physician consultations with any of Cleveland Clinic’s 6,000 experts. In addition, member institutions have access to Cleveland Clinic’s continuous quality improvement and consulting services, plus education and training, including clinical supervision programs. Knowledge transfer will be tailored to the priorities and needs of member institutions with non-clinical training opportunities available for administrative and operational staff.
James Merlino, MD, Cleveland Clinic’s Chief Clinical Transformation Officer, said, “Cleveland Clinic Connected is designed to improve the delivery of healthcare around the world by sharing time-tested best practices and knowledge, particularly around quality, safety and patient experience. Through this program, local and international hospitals will have access to Cleveland Clinic experts, including end-to-end clinical support for patient care and advice on operational aspects such as supply chain, IT and finance.”
Leslie Yureko, MD, chief of safety, quality and patient experience at Cleveland Clinic, said, “We will partner with hospitals that align with Cleveland Clinic’s core values. The hospital may be small, it may be rural or a larger health system, but ultimately the necessary element is that they have a culture that embraces improvement. The key criteria for membership is that the organization is aligned with our mission to improve safety, quality and patient experience, and that they see opportunities for the relationship to improve reliability in healthcare.
Internationally, Cleveland Clinic is uniquely positioned to provide its clinical and operational consulting services. Cleveland Clinic will leverage its decades of on-the-ground experience in international markets and apply this organizational knowledge to collaborate with various healthcare systems around the world. This experience and expertise enables Cleveland Clinic to understand the customs and priorities of international care partners and to localize shared best practices to support patient care locally.
The not-for-profit health system currently has 22 hospitals and more than 220 outpatient facilities in the United States, Canada, the United Arab Emirates and the United Kingdom.