Duke Energy Florida’s innovative technology reduces outages and saves customers millions of minutes of outages

  • In 2021, smart, self-healing technology Florida helped avoid nearly 250,000 extended customer outages, saving customers nearly 17 million minutes of downtime.

ST. PETERSBURG, FL, July 1, 2022 /PRNewswire/ — Asst Florida enters another month of hurricane season and afternoon thunderstorms become more common, Duke Energy Florida’s smart self-healing technology continues to benefit customers during power outages.

Like GPS, which can reroute traffic during an accident, self-recovery technology can automatically detect power outages and quickly reroute power to restore service more quickly or avoid the outage altogether.

Last year, this technology helped avoid nearly 250,000 extended power outages for customers in Floridasaving almost 17 million minutes of total lost outage time.

“We’re working hard to deliver electricity that’s reliable, cleaner and safer,” said Duke Energy Florida State President Melissa Seixas. “We know that storms are increasing in frequency and intensity, so it’s important that we take steps today to protect the grid from the impact of severe weather and increase reliability for all our customers.”

53% of Duke Energy Florida customers are currently served by some form of self-healing or automated recovery technology, a 14% increase from 2020.

Over the years, self-healing technology has provided tremendous benefit to Florida customers during times when Duke Energy experienced major system outages due to inclement weather.

  • Tropical Storm Colin – June 2016. More than 11,000 avoided extended customer power outages, saving over 2 million minutes of customer outages.
  • Hurricane Hermine – September 2016. More than 27,000 avoided extended customer power outages, saving over 3 million minutes of customer outages.
  • Hurricane Matthew – October 2016. Avoided more than 1,000 extended customer power outages, saving over 159,000 minutes of customer downtime.
  • Hurricane Irma – September 2017. More than 12,000 avoided extended customer power outages, saving over 5 million minutes of customer outages.
  • Hurricane Michael – October 2018. Avoided more than 10,000 extended customer power outages, saving over 1.8 million minutes of customer downtime.
  • hurricane and – November 2020. Avoided more than 13,000 extended customer outages, saving over 1.7 million minutes of customer downtime.
  • Tropical Storm Fred – August 2021. Avoided more than 5,000 extended customer power outages, saving over 1.2 million minutes of customer downtime.

In less than 10 years, Duke Energy Florida expects 80 percent of its customers to be served by some form of self-healing technology. Click here to view Duke Energy Florida’s 2021 self-healing technology data by county.

In addition, Duke Energy has reduced the average time a customer experiences an outage by approximately 20% over the past five years, according to the System Average Outage Duration Index (SAIDI), which indicates the length of time the average customer experiences an outage. .

Over the next 10 years, Duke Energy Florida will continue to make strategic investments in strengthening its infrastructure, reducing downtime associated with extreme weather events, reducing restoration costs and improving overall service reliability.

Self-healing technology video.

An animated video about a self-healing network.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, owns 10,300 megawatts of power capacity, supplying electricity to 1.9 million residential, commercial and industrial customers in a 13,000-square-mile service area in Florida.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of America’s largest energy holding companies. Its electric companies serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is making an aggressive clean energy transition to achieve its goals of net zero methane emissions from its natural gas business and at least a 50% reduction in carbon emissions from electricity generation by 2030 and net zero carbon emissions by 2050 .The 2050 net zero goals also include Scope 2 and some Scope 3 emissions.In addition, the company is investing in major improvements to the electricity grid and energy storage, and is exploring zero-emission electricity generation technologies such as hydrogen and advanced nuclear power.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Best Employers” list. More information can be found at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy illumination includes stories about people, innovation, social issues and environmental issues. Follow Duke Energy Twitter, LinkedIn, Instagram and Facebook.

Media Contact: Audrey Stasko
Cell: 315.877.3031
Media Line: 800.559.3853

SOURCE Duke Energy

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