General Motors Investment may introduce stations for immediate inspection at dealers

General Motor
GM
The dealers of s Co. will have the opportunity to install automated inspection stations upon the passage of a deal announced Wednesday between the carmaker and Israeli technology company UVeye.

Under the agreement, GM’s capital investment division, GM Ventures, has invested in UVeye to help fund the development and commercialization of its inspection technology. At the same time, the carmaker itself has reached an agreement with UVeye to consider installing inspection systems in its 4,000 dealerships.

Several GM offices are already using the systems, said Dave Marsh, general manager, customer service and GM satisfaction during a briefing in Birmingham, Michigan. installation or monthly subscription fees for the service, he said.

“GM is becoming the fourth OEM to invest in the company,” added Amir Hever, CEO and co-founder of UVeye. “We are excited to have GM as our partner. We share the same vision in terms of the customer and consumer experience in the offices. ”

UVeye inspection stations use artificial intelligence technologies, machine learning and high-resolution cameras for rapid vehicle analysis, inspection of tires, lower body components, vehicle exterior defects and missing parts. The car or truck simply passes through the inspection station without stopping.

Dave Marsh of GM likened the process to “quick triage.”

Three UVeye inspection stations will be available to dealers:

  • Atlas – 360-degree external inspection system scans sheet metal and other external components for paint chips, dents and other problems. Although UVeye advises Atlas scanners to be best suited for high-volume service equipment, fleet operations and assembly lines, the Atlas Lite is specifically designed for dealer use.
  • Artemis – Detects damage to the sidewall and tread depth, as well as tire pressure, age and brand.
  • Helios – A lower body scanner capable of detecting a wide variety of potential safety issues, including fluid leaks and frame damage, as well as brake and exhaust system problems.

Carl Black Automotive Group, with two GM showrooms in Atlanta, Georgia, and one each in Nashville, Tennessee and Orlando, Florida, already uses UVeye stations.

Marketing director Alex Boucher told Forbes.com that both new and used vehicles are being tested and the process makes a real difference in terms of efficiency and customer satisfaction.

“It automates the process for our service advisors, makes it faster for the customer, makes it more transparent to the customer, almost makes it like a medical report, so you don’t fight the customer anymore, you show them the problems, so you have to fix it, “said Boucher.

This type of efficiency has become more important with the shortage of qualified service technicians in the industry, Marsh said, giving dealers the opportunity to better allocate thin resources, noting: “If you can identify vehicles that potentially need further inspection, then you can put your technicians in for that right away, because the bandwidth is terribly limited at dealers right now. “

Rapid inspections are also useful for detecting possible damage that vehicles may suffer during transit from the assembly plant to the showroom, as well as for entering under the skin of traders, providing dealers with additional leverage when negotiating quotas with customers.

The deal with GM represents a further expansion of UVeye’s automotive business. Based in Tel Aviv, the company has 130 employees with additional offices in the United States, Germany and Japan. It has attracted over $ 100 million in investments from companies that include Hyundai, VolvoCars, CarMax
KMX
Toyota Tsusho, FIT Ventures.

Dave Marsh of GM will not reveal the value of his investment in UVeye, but said the carmaker sees the technology as an important milestone, saying: “We are at the very beginning of a journey, but I tell you it will be one of those things, until we finish, I think we will celebrate this day, they will say that they have started to change the way customers are treated in the service line. “

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