MUMBAI, India, September 10, 2022 /PRNewswire/ — Asst India recovering from a pandemic, the country is we are witnessing a surge in vehicle sales, road transport as well as air travel. Naturally, car and road insurance claims are also on the rise. Focused on speed of claim settlement and improved customer experience, Liberty General Insuranceone of the fastest growing General insurance companies in Indiarecently launched AI–based automated platform for processing both motor and road claims.
Liberty’s automated platform deploys AI-based algorithms to process claims with minimal human intervention. The integration of AI will help in many aspects of the claim settlement process, including proper and standardized claim assessment as well as settlement amount accuracy. In addition, automated tools will help handle customer requests 24/7. This platform is integrated with the Liv mobile app and allows customers to report claims, upload documents and photos, and receive settlement status.
With the help of AI, Liberty aims to provide its customers with a seamless, faster, smarter and standardized claims management experience.
Speaking of, Mr. Rupam AstanaChief Executive Officer and Whole Time Director, Liberty General Insurancestated “At Liberty, our primary focus is to deliver a superior customer experience and build efficiencies into our processes. Backed by our strong technology architecture, we are confident that Ai–based automated travel and vehicle claims tool will further our goal of providing a differentiated claims management experience to our policyholders. We continue to evaluate and invest in new technologies and platforms to ensure that we offer the best solutions and experiences to our customers, partners such as repair shops and hospitals, distributors and other stakeholders.
Speaking of development, Mr. Rahul Sharmapresident – claims, Liberty General Insurancesaid, “Not only have we developed an ambitious AI roadmap, but we already are rush this way. With this AI-based platform, LGI will be able to provide cutting-edge services to customers. The platform will help us create a hassle-free and smooth claim settlement experience for our customers. The automated platform will increase customer satisfaction and prove to be a differentiator when our channel partners present our service offerings.”
regarding Liberty General Insurance
Liberty General Insurance Ltd. (LGI) is a joint venture between Liberty Citystate holdings PTE Ltd—a group company of Liberty Mutual Insurance Groupa diversified global insurer with over 900 offices worldwide, headquartered in US —Enam Securities and Diamond Dealtrade. LGI started operations in 2013 with the aim of providing comprehensive retail, commercial and industrial insurance solutions. The company has over 1,100 employees with a presence in over 100 locations in 29 states and Utah. Its partner network consists of around 5100+ hospitals and more than 4300 car service centers. The company offers Health & Personal Accident Insurance, Car & Two Wheeler Insurance, Employees’ Compensation Insurance, Commercial Insurance – Engineering Insurance, Marine Insurance, Liability Insurance and Property Insurance among others – products in India.
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