Lumen Technologies: Sustainable Practices Enhanced by Technology

Lumen is a multinational technology company that enables companies to take advantage of emerging applications and drive the 4th Industrial Revolution (4IR). This revolution is redefining the way we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-generation technologies and businesses.

“We integrate network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform that enables businesses to leverage their data and embrace next-generation technologies,” said Annette Murphy, who joined the company in 2021 and leads the strategy for the EMEA and APAC region.

“I have witnessed the evolution of the company into one that is very much part of the technology ecosystem and aligned with the interests of other large technology companies such as our strategic partners Microsoft, Amazon and SAP,” she explains.

“The Lumen platform is the fastest and most secure platform for next-generation business applications and data, integrating global network infrastructure, cloud connectivity, edge computing, connected security, voice, collaboration and enterprise-class services into a seamless experience.” Our reach and ability to impact the world is vastly greater than when I first got involved in the tech space.”

Lumen Technologies’ approach to sustainability

For Lumen Technologies, sustainability is an integral part of its mission and purpose as an organization. “Every year, we express the different ways our organization enables sustainability, including diversity, equity, inclusion, governance, environmental sustainability and commitments to science-based goals,” says Murphy.

While sustainability has been a part of Lumen Technologies’ core operations for many years, Murphy has seen the opportunities around movement increase significantly. “Our customers are increasingly focused on how they can use the capabilities we provide to acquire, analyze and act on data in a way that can improve sustainability performance.”

“What used to be a lower priority for many of our customers has now become a top priority as they set their own emissions reduction targets and work to understand how they can collaborate with partners in their chain for supplies and value to achieve these goals. The role of our platform in this has become crucial in achieving these results,” she explains.

Lumen Technologies’ sustainability focus areas and efforts

When it comes to Lumen Technologies’ sustainability strategy – and the company’s ESG strategy as a whole – Murphy explains that the company has taken a “multi-level approach”. Within this approach, unlocking sustainability through innovation and transparency are core principles.

“We know from our work in the industry that our infrastructure solutions enable significant progress in terms of sustainability,” says Murphy. “This can be seen in the growth of universal communications and collaboration during the COVID-19 pandemic. Many businesses needed these services to sustain their business, so we knew our optical platform played a big role in sustainability.”

Like fiber, Murphy highlights the significant benefits of migrating applications to the cloud from a sustainability perspective. “Managing your IT infrastructure and operations in a cloud model allows data consumption to be much better controlled and the optimization and management of your infrastructure to be much more sophisticated and robust.”

The next level of infrastructure solutions is collaboration with companies to provide sustainable solutions that are tied to applications such as smart cities, where the solution is designed with the intention of enabling a specific sustainability benefit.

“Examples would be the use of IoT and sensors to enable: reduced energy consumption in buildings; reduced water consumption in agriculture; or reduced waste in production processes. The solutions we design in coalition with our alliance partners and customers are key drivers of sustainability,” explains Murphy.

“There are also strategic interventions, aspects we can influence that may not be directly related to our business. These include the ability to support the decarbonisation of our energy systems with the use of Industry 4.0 technologies such as AI to optimize the use of renewable energy by addressing the ongoing challenges of intermittency and storage.

“In these cases, there is a lot of collaboration that needs to happen with other companies. Supporting the digitization of these platforms is a great example of how technology is enabling sustainability across a range of different industries.”

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