Mason partners with TimelyMD to improve student health and wellness

Mason and TimelyMD are partnering to improve student health and wellness. Graphics provided

George Mason University and TimelyMD have joined forces to improve student health and overall well-being with free and equitable access to mental health support.

The TimelyCare platform, which launched on October 17, provides a 24/7 virtual extension of campus counseling center resources to improve student well-being, engagement and retention.

Using TimelyCare on a phone or other device, Mason students can now choose from a wide menu of virtual care options from licensed counselors in all 50 states for free and without the inconvenience of traditional insurance.

Services include on-demand mental health and emotional support, appointment-based mental health counseling, psychiatric support, health coaching, and self-care digital content in a hybrid model of care in collaboration with campus resources.

“TimelyCare is a great addition and supplement that enhances our existing university support services,” said Provost and Executive Vice President Mark Ginsberg. “Students now have more options when seeking help – wherever and whenever they need it.”

In addition, faculty and staff have access to support that enables them to refer students to TimelyCare resources to help students achieve a sense of well-being, lead healthier lifestyles, and improve their mental health.

Benefits for students include convenient 24/7 care, reduced wait times, a diverse network of providers, and the peace of mind that comes from knowing that TimelyCare is a safe, secure, and HIPAA-compliant platform that follows campus-specific protocols to facilitate coordination of care and follow-up to ensure continuity of care.

The student does not need insurance to access TimelyCare and will have access to it until the last day of the semester of graduation.

“The health and safety of our students is our top priority,” said Rose Pascarel, Mason’s vice president for university life. “TimelyCare’s ease of use, convenience and immediacy make it easier than ever for our students to get the support they need when they need it.”

That’s exactly what Michelle Melo had in mind when the second-year master’s student from Manila, Philippines, studying systems engineering, first downloaded the TimelyCare app.

She said she found the platform “very easy” to use and of great value, especially for international students like herself who come from cultures where there can be a stigma around mental health issues.

“Having a resource to support our mental well-being will help us move away from the stigma that mental health is just a change in mood and actually help us get the help we need,” Mello said.

The need for 24/7 access to high-quality care has never been more important. According to the American Council on Education, student mental health is the top concern of college and university presidents and is also the number one reason students drop out of college. A recent report by Gallup and the Lumina Foundation found that three out of four undergraduate students who are considering dropping out—dropping out with the intention of returning to school—cite emotional stress as their reason.

Sixty percent of all students who sought mental health support through TimelyCare said they wouldn’t do anything if the service wasn’t available, according to the company.

“Addressing the need for equitable access to on-demand care is a critical challenge that extends beyond campus boundaries. TimelyCare enables colleges and universities like George Mason University to solve problems, not just treat symptoms,” said Luke Hale, CEO and co-founder of TimelyMD. “Our mission at TimelyMD is to improve the health and well-being of students by making virtual care available anytime, anywhere. Through TimelyCare, we are proud to provide best-in-class health and wellness solutions to help students thrive.”

Founded in 2017, TimelyMD serves more than a million students at more than 200 campuses nationwide.

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