MetLife Pet Insurance 2022 Review

Covered treatment Illness/injury plan
Live vet chat 24/7 ✓ (depends on the country)
Examination fees
X-rays and diagnostic tests
Bilateral terms
Genetic conditions
Surgery/hospital stay
Rehabilitation/alternative care
Prescription drugs
Behavioral problems ✓ (in some cases)
Prescription Diets/Supplements
A non-routine dentist
Cross Links/IVDD

Some coverage details may depend on your country of residence and insurer (IAIC or MetGen).

Riders/add-ons available

Along with its accident and illness plan, MetLife offers an additional routine care wellness plan that covers preventative care such as parasite prevention and treatment. You can choose an annual amount of coverage for routine care when you customize your policy.

Waiting periods

MetLife touts some of the industry’s shortest waiting periods for accident and illness coverage. Accident cover and wellness cover start from the effective date of the policy. Sickness cover starts 14 days after the effective date of the policy.

For policies issued by the IAIC, treatment cover for the following conditions is subject to a six-month waiting period:

  • Cross link problems
  • Cranial cruciate ligament (CCL) problems.
  • Posterior cruciate linkage (PCL) problems.
  • Intervertebral disc disease (IVDD)

Cancellation Policy

Unfortunately, MetLife is not very upfront about its cancellation policy. If you want to cancel your plan, you can contact customer support via email, online chat or phone to start the process.


Exceptions to the plan

The following areas of coverage are not included in a MetLife pet insurance policy.

  • Preexisting conditions
  • Elective procedures
  • Expression or removal of anal glands or anal sacculitis
  • Cultivation or conditions relating to cultivation
  • Vitamins, mineral supplements
  • Grooming and bathing/medical baths expenses
  • Illness or injury caused by racing, coursing, commercial guarding or organized fighting
  • Organ transplants

Preexisting conditions

Pre-existing conditions are defined by MetLife as any conditions, illnesses, injuries or symptoms that occurred before the date of coverage or before the end of the waiting period.

According to customer support, issues such as ear infections and allergies can be covered if the pet has shown no symptoms for six months. But this depends on the claims department and there is no guarantee.


Schedule pricing

MetLife’s annual deductibles range from $50 to $2,500 and reimbursement rates range from 70% to 100%. Annual coverage limits start at $500 and go up to unlimited, with no lifetime benefit limit. You can customize all these details when you select your policy.

When it comes to monthly premium costs, the age and breed of your pet will affect the cost, as will your location and some other factors. The level of annual cover you choose will also affect how much you pay for your premium. You can check your options by getting a personalized quote online.

MetLife also offers the following discounts:

  • Employer’s Compensation Discount
  • Discount for affinity groups
  • Discount when buying online
  • Discount for military, veterans and first responders
  • Discount for healthcare workers
  • Animal care discount

If you file no claims during the policy year, MetLife will automatically reduce your deductible by $25 or $50, depending on your carrier. Entitlement to other discounts may also depend on the underwriter.


Claims

MetLife requires that you submit all pet insurance claims and supporting documentation within 90 days of treatment or invoice date. You can submit your claim and veterinary records through the online portal, mobile app, email, fax or post. When you submit a claim, you will need to provide a completed and signed claim form, a veterinary medical record and an itemized invoice from the incident.

You will receive your refund by check or direct deposit if your claim is approved.

MetLife processes about 80% of claims in 10 days or less.


Customer Service

If you need customer support for your MetLife pet insurance policy, you can contact them via email, online chat, and phone. You can email [email protected] or call (855) 270-7387 during the following days and hours.

  • Monday through Friday: 8am to 9pm EST
  • Saturday to Sunday: 10am to 7pm EST

Third Party Ratings

MetLife pet insurance products are underwritten by two different companies, depending on where the customer lives – Independence American Insurance Company and Metropolitan General Insurance Company. The IAIC has a Best Financial Strength AM rating of A-, indicating that the company is financially sound and likely to pay insurance claims. MetGen is also highly rated, with an A+ financial strength rating and an A+ long-term issuer credit rating.

In our pet insurance customer survey, one MetLife customer said he would renew his plan with MetLife because “I enjoy my experience with the company.” Overall, customers rated the company highly in terms of filing claims and customer support.


Alternative elections

Finding the best pet insurance policy for you—one that fits your budget and offers the coverage you need—can take a fair amount of research. Spend some time trying to find answers to the following questions for each plan you are considering before making a decision.

  • Which treatments are covered and which are not?
  • Is there a standalone wellness plan or wellness rider option?
  • What are the coverage limits?
  • How much is the monthly premium?
  • What is a deductible?
  • What are the reimbursement rates and limits?
  • Is there a minimum and maximum age limit?


Competition

MetLife ASPCA I hug
Annual deduction options $50 to $2,500 $100, $250, $500 $200, $300, $500, $750, $1000
Recovery rate 70%–100% 70%, 80%, 90% 70%, 80%, 90%
Average claim processing time 10 days 14-28 days 10–15 days
Waiting period in case of illness 14 days 14 days 14 days
Injury waiting period No waiting period 14 days 2 days
Exam coverage Yes Yes Yes
Dental coverage Yes Yes Yes
Maximum age limit for enrollment None None 14 years


Final judgment

Those looking for a basic level of accident and illness coverage will appreciate that MetLife’s plan covers a wide variety of treatments without much need for riders and add-ons (although you can pay extra for preventative coverage). MetLife has no lifetime or per-incident limits and makes it relatively easy to customize your deductible and reimbursement rates.

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Our Methodology: How we review pet insurers

Investopedia is dedicated to providing consumers with unbiased, comprehensive reviews of pet insurance companies. We evaluated 25 providers and collected over 2,000 data points, including information on plan options, company features, and fees and limitations, to ensure our reviews help consumers make informed decisions about their pet insurance needs.

Our full pet insurance methodology, including our data collection process and weighted data points, is available for review.


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