State of absorption of technologies, business goals, challenges and future investment plans

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Dublin, 3 June 2022 (GLOBE NEWSWIRE) – The UCC Investment Priorities Report 2022 and Beyond has been added to’s supply.

For the Unified Communications and Collaboration Industry perspective for 2022, Connected Work’s research team is keeping its fingers crossed for the pulse of IT decision-makers in various regions, industries and sizes of the organization. We researched thousands of ITDMs on their current state of unified communications and collaboration technologies, business goals, challenges and future investment plans. This report describes these results.

Most ITDMs say they expect their IT / telecommunications budgets for 2022 to increase or stay the same compared to 2021. They are likely to have the financial resources to advance their technology and digital initiatives. transformation. These include the adoption of digital business models, especially in the areas of digital commerce, sales automation and marketing, and other digital tools that end customers increasingly expect from the organizations they do business with.

This study also measures the current prevalence of telecommuting and hybrid work and the expected plans to support these practices, as the hybrid work era is further strengthened. The hybrid workforce and changing work styles have a profound impact on technology investment, the positioning of communication solutions, and stakeholder expectations for end-user organization technology investment.

Hybrid work poses new challenges and opportunities in the design and organization of formal office spaces, as well as initiatives that organizations take to improve employee engagement, ensure employee connections and strengthen cultures of justice and inclusion.

ITDM and their relevant technology partners will need to take into account the needs of a growing range of stakeholders and influencers in technology investments, including business, human resources, equipment, security teams and others, as they seek to develop holistic programs for tackling emerging technical and non-technical challenges in their markets and workforce.

These points, as well as some inconsistent ITDM responses regarding their goals, challenges and investment priorities, open up opportunities for frank talks with UCC providers. In general, ITDMs state that they need more guidance on what actions to take and when to take them amid recent and ongoing uncertainty.

Realistic roadmaps created jointly by UCC vendors with in-depth ITDM input are needed. Consultative approach, flexibility, openness and willingness to meet customers where they are today and take them at their own pace, whether through traditional local, private cloud or public cloud deployment, are critical to the success of ISPs. technologies and services, as ITDM must have it in its own way. As a result, UCC providers need to be selective in their customer engagements to ensure the right fit for both parties.

This large-scale study is the first in a planned series of reports that differently analyze extensive data from the publisher’s ITDM study, with future content scheduled to be published this year in the areas of the Communication Platform as a Service (CPaaS), first-line solutions , meeting rooms, use of office space and various industrial verticals.

Market participants – enabling technology developers, service providers, distributors, IT / telecommunications solutions and others – can use the results of these studies to develop sustainable growth strategies. Additional discussions with the FConnected Work team may be needed to personalize the statements and strategic implications for each market participant.

Main topics covered:

1. Research objectives

2. Methodology and structure of the research

  • research methodology

  • Survey of the demographic data of the respondents by countries

  • Demographics of the respondents by regions

  • Research the demographic data of the respondents by size of the organization

  • Demographics of respondents by industry sector

3. The future of corporate communications and cooperation

4. Business goals of IT decision makers

  • Emphasis on business goals

  • Sustainability and corporate social responsibility

  • Attracting and retaining talent

  • Business process automation

  • Promoting digital commerce

  • Improving business continuity plans

  • Improving the customer experience

  • Accelerate the pace of innovation

  • Expanding new markets

  • Moving supply chains

  • Improving the capital of the brand

  • Data analysis and AI for business decision making

  • Top business goals

5. Priorities of digital transformation

  • Highlights of the digital transformation

  • IT / telecom departments face many challenges

  • Obstacles to achieving or exceeding the goals of digital transformation

  • Measuring the success of digital transformation

  • Influence of COVID-19 on digital transformation

  • Priorities of digital transformation as a result of COVID-19

6. Current state of technology absorption

  • Emphasis on the adoption of current technology

  • Technology used today

  • Corporate mobility management plans

  • Digital commerce plans

  • Upgrading communications and cooperation and investment plans

  • Data analysis plans

  • Digital marketing plans

  • Customer experience management plans

  • Cybersecurity plans

  • Plans for business process management systems

  • Sales automation plans

  • Summary of technology plans

7. Challenges in cloud migration

  • Summary of the challenges of cloud migration

  • Move applications to the cloud

  • Challenges of the cloud initiative – application or data migration

  • Challenges of the cloud initiative – in step with new technologies / services

  • Challenges of the cloud initiative – support from business leaders and stakeholders

  • Challenges of the Cloud Initiative – Cost Management

  • Challenges of the cloud initiative – implementation in many IT environments

  • Challenges of the Cloud Initiative – Refactoring / Upgrading Legacy Applications

  • Challenges of the cloud initiative – lack of experience

  • Challenges of the Cloud Initiative – Implementing Sustainability / Backup Plans

  • Challenges of the cloud initiative – ensuring compliance / security

  • Challenges of the cloud initiative – developing a technology roadmap

  • Leading cloud challenges of the initiative

8. Employee work styles

  • Summary of employee work styles

  • Bureau workers are currently working remotely

  • Workers working remotely after two years

  • Provided technologies for remote worker productivity

  • Influence of remote and hybrid work on office space and real estate

  • Advantages of remote and hybrid operation

  • Employee challenges when working remotely / from home

  • Remote access of workers to data and applications

  • Maintaining security and compliance for remote workers

  • Supporting technology, owned by employees for remote workers

  • Consumer training for remote workers

  • Monitoring and management of remote workers

  • Implementation and provision of technology for remote workers

  • Technical support for many remote users

  • The most difficult aspects of supporting remote workers

  • Planned technological investments for remote and hybrid workers

9. Workforce engagement initiatives

  • Summary of employee engagement

  • Workforce management and planning

  • Flexible jobs / remote work

  • Employee training and development programs

  • Career growth of employees

  • Work environment / Corporate culture

  • Empowering employee decision-making

  • Leave of employees for community service

  • Competitive pay / cash incentives

  • The voice of employee analysis

  • The best employee engagement initiatives in 2022

10. Future investment plans

  • Future investment plans – Highlights

  • Changes in the IT / Telecom budget in 2022

  • The percentage of the IT and telecommunications budget will increase in 2022

  • Investment engines in communications and cooperation

  • Corporate communications environment for two years

  • Leading factors influencing communications and purchasing collaboration solutions

  • Preferred channels for purchasing communication and collaboration solutions

11. Opportunities for growth of the UCC provider

For more information on this report, visit

CONTACT: CONTACT: Laura Wood, Senior Press Manager [email protected] For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900

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