Technology allows hotel guests to interact with their surroundings like never before – Tom Syme

Tom Syme, CEO of Exchange Communications

We hope that this is a positive sign that the sector is on the road to recovery. In fact, booking a vacation was at the top of the list for many when we returned to normalcy. But the last few years have accelerated the need for hospitality management more than technology.

For many years, Exchange has been a driving force in the UK, installing and deploying IoT and installing smart building systems in some of the country’s most iconic locations, including key tourist centers, arenas, shopping malls and hospitals, as well as five-star hotels. ; but the creation of infrastructure for such vital technology must now be considered a key building block of the hotel’s structure and infrastructure.

register to our Newsletter Opinion

In direct response to the technological change in consumer shopping habits, we have connected some of the best hotels in the country, including The Londoner in Leicester Square and The Fairmont in Windsor, to allow them to use technology that allows their guests to interact with their surroundings like never before.

Now is the time for Scottish hoteliers to enjoy the same benefits and consider intelligent building technology from the design stage and all the benefits it can provide, including improvements in sustainability, optimized energy use, security, hygiene levels, quality of work. air and overall connectivity.

I was really interested to read the findings of a global think tank that revealed its hotel technology concepts of the future and discussed the fact that guest expectations are rapidly changing the way hotels operate, including how they serve and protect guests, replace and complement human services. with technology, act sustainably and function more flexibly.

The Hotel of Tomorrow project includes hospitality leaders from around the world, including representatives of the Hilton, IHG and Marriott hotels. The project has led to a number of concepts that passengers may encounter one day.

These include Robotic Reset, hotel rooms that integrate automated, retractable and drop-down furniture, as well as items delivered by robots to meet the changing needs of guests, and Sense and Satisfy Suite, a package that meets the needs of each occupant. through bio sensors throughout the building. a room that monitors the health of guests, interaction and communication through voice and holography.

These examples may seem very futuristic, and whatever you think about what features you would like to see in your hotel room, it is clear that intelligent technology will be at the heart of helping the hospitality sector adapt and develop in the future and bring these concepts to life.

We can already see that some hotels are leading with digitally controlled features of rooms and reservations for spas and restaurants, and this report gives some idea of ​​how it can be further developed.

Of course – the infrastructure for this type of technology can be installed retrospectively and in many cases this is what we do – but the benefits of securing the future and easy development of all new hotel projects are much more meaningful.

The demand for hotels that are intelligently built with the potential for evolution is high and should be considered an essential part of any hotelier’s resume to ensure the space’s ability to keep up with changing technologies and guest expectations.

Not only the hotel sector can benefit from smart thinking from the beginning, whether it is offices, shopping malls or residential buildings, smart buildings and IoT, drive the future expectations of our buildings.

Tom Syme, CEO of Exchange Communications

Leave a Comment