The business process outsourcing market will see an additional growth of USD 40.16 billion; Developing opportunities with Accenture Plc and Automatic Data Processing Inc.

NEW YORK, September 27, 2022 /PRNewswire/ — The global market for business process outsourcing the size is expected to grow by $40.16 billion, accelerating at a CAGR of 4% between 2020 and 2025. Technavio tracked the latest trends and developments in the IT consulting and other services industry. Some of the factors including the number of major IT consulting deals signed globally, revenue generated by service providers offering IT consulting services, IT budgets allocated by central and state governments in major markets and others are taken into account in market size estimation.

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The market is driven by a focus on reducing operating costs. Establishing an in-house BPO team requires significant capital investment. This requires additional manpower, infrastructure and training for new employees. Consequently, many organizations outsource their business processes and operations to focus on their core business. This helps them minimize operating costs and improve overall efficiency. It is estimated that BPO services can result in between 30%-50% savings in operating costs for a company. Thus, it helps organizations save a significant amount of money and time in outsourcing business processes. All these factors are driving the growth of the global business process outsourcing market.

In addition, increasing emphasis on process automation is expected to further drive the growth of the business process outsourcing market. However, the risk of data breaches may reduce the market’s growth potential.

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Major Business Process Outsourcing Companies:

  • Accenture Plc: The company offers intelligent financial operations, marketing solutions and other services. The Services are used by SynOps. It helps create a data-driven operating model that connects smart technology, talent, and data and analytics to deliver real-time, actionable insights.

  • Automatic Data Processing Inc.: The company offers small business payroll outsourcing and other services.

  • Capgemini SE: The company offers supply chain management solutions. It includes a range of services integrating supply chain master data with planning, execution and analytics. Offers financial and accounting solutions and other services.

  • Infosys EOOD: The company offers data analysis solutions.

  • International Business Machines Corp.: The company offers sourcing and procurement services, financial transformation services and other services.

  • NEC Corp.

  • NTT DATA Corp.

  • Tata Consultancy Services Ltd.

  • Wipro Ltd.

  • ZTE Corp.

Business Process Outsourcing Market End User Outlook (Revenue, USD Billion, 2020-2025)

  • IT and Telecommunications – Size and Forecast 2020-2025

  • BFSI – size and forecast 2020-2025

  • Retail Trade – Size and Forecast 2020-2025

  • Healthcare – size and forecast 2020-2025

  • Others – size and forecast 2020-2025

The IT and telecommunication industry is the major end user of the market. The segment is driven by factors such as technological advancements, rapid growth in data traffic, and increasing consumer demand for digital content and communication. The market growth in the segment will be significant during the forecast period.

Business Process Outsourcing Market Geography (Revenue, USD Billion, 2020-2025)

  • North America – size and forecast 2020-2025

  • Europe – size and forecast 2020-2025

  • APAC – Size and Forecast 2020-2025

  • MEA – Size and Forecast 2020-2025

  • South America – size and forecast 2020-2025

North America will dominate market growth, accounting for 38% of the global market share. The market in North America is mature compared to other regional markets. The increasing outsourcing of services by companies in low-wage countries such as India and The Philippines driving the growth of the business process outsourcing market in North America.

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Related reports:

Business Process Outsourcing Market Scope

Report coverage


Page number


Base year


Estimated period


Growth momentum and CAGR

Accelerate at 4% CAGR

Market Growth 2021-2025

$40.16 billion

Market structure

Torn apart

Year-on-year growth (%)


Regional analysis

North America, Europe, APAC, MEA and South America

Effective market contribution

North America with 38%

Key user countries

USA, UK, Germany, China and Japan

The competitive environment

Leading companies, competitive strategies, scope of consumer engagement

Profiled companies

Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd. and ZTE Corp.

Market dynamics

Major market analysis, market growth drivers and restraints, fast and slow growing segment analysis, impact of COVID-19 and future consumer dynamics and market status analysis for the forecast period.

Range of customization

If our report doesn’t include the data you’re looking for, you can contact our analysts and get custom segments.


Executive summary

Market landscape

  • Market ecosystem

  • Value chain analysis

Sizing the market

Five Forces Analysis

Market segmentation by end user

  • Market segments

  • Comparison by end user

  • IT and Telecommunications – Market Size and Forecast 2020-2025

  • BFSI – Market Size and Forecast 2020-2025

  • Retail – Market Size and Forecast 2020-2025

  • Healthcare – Market Size and Forecast 2020-2025

  • Others – Market Size and Forecast 2020-2025

  • End user market opportunity

Customer landscape

Geographical landscape

  • Geographic segmentation

  • Geographical comparison

  • North America – Market Size and Forecast 2020-2025

  • Europe – Market Size and Forecast 2020-2025

  • APAC – Market Size and Forecast 2020-2025

  • MEA – Market Size and Forecast 2020-2025

  • South America – Market Size and Forecast 2020-2025

  • Key leading countries

  • Market opportunity by geography

  • Market engines

  • Market challenges

  • Market trends

Supplier landscape

  • Review

  • Disruption of the landscape

Supplier Analysis

  • Covered Providers

  • Market positioning of suppliers

  • Accenture Plc

  • Automatic Data Processing Inc.

  • Get a grip

  • Infosys Ltd

  • International Business Machines Corp.

  • NEC Corp.

  • NTT DATA Corp.

  • Tata Consultancy Services Ltd.

  • Wipro Ltd.

  • ZTE Corp.


About Technavio

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(PRNewsfoto/Infiniti Research, Inc.)

(PRNewsfoto/Infiniti Research, Inc.)



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