What’s next in healthcare? Here’s what the experts think

Our podcast, The Next Big Thing in Health, explores the new, big ideas that will help make healthcare more affordable, more accessible and more efficient. Over the past few years, we’ve heard dozens of opinions from experts across the healthcare ecosystem about what the future holds.

And the answers, not surprisingly, vary. But as guest Amanda Goltz of Amazon said, “If we all agree on what the next big thing is — and we still don’t, that would be a problem.”

We’ve compiled a list of this year’s top predictions for the ‘next big thing’ in an impactful read below.

Making trust a non-negotiable care

Dr. Jan Berger, President and CEO, Health Intelligence Partners | 4.10.22

“I want to trust a health care system that can answer that question: that I can get care when I need care, from someone I can trust. I think the next great thing will be care delivery in the future. And where, who, what and why. And we see that in home care, we see that in community care workers, all sorts of things – so I think that’s going to be the problem with care. Indeed. Other countries have struggled with this and overcome it somehow. And I think that’s both the exciting opportunity and the challenge that we have as the roles change in healthcare.

The power of vegetables

Dr. Sachin Jain, President and CEO, SCAN Group and Health Plan | 20.09.22

“I moved to California eight years ago and have just seen the popularity of vegetarian-only restaurants grow. I followed it up trying to understand more about the trend and it turns out that in a number of communities the church is actually preaching to people that they shouldn’t eat so much meat because it’s bad for their health.

Starting with hassle-free, value-based care

Dr. David E. Mino, Senior Medical Director, Cigna Healthcare and National Medical Director, Orthopedic Surgery and Spine, Cigna | 9/8/22

“Expanding Value-Based Care [that is] really fully integrated, coordinated and seamless throughout the patient journey, not just when they need surgery, but when symptoms of back pain or hip or knee arthritis first appear is crucial.”

Strive for patient-centered, equitable care

Dr. Douglas Metz, Executive Vice President and Chief Health Services Officer, American Specialty Health | 9/8/22

“The next big thing in health is to fix what has always been the big thing in health. Which is a patient-centered service deployment that is equitable, cost-effective and clinically effective… Whether it’s a health plan that delivers best-in-class benefits or if providers deliver best-in-class services based on evidence that equitable patient-centered care is what we are striving for.”

Engaging in meaningful health equity change

Hilary Marden-Resnick, President and CEO, UCare | 26.07.22

“The next big thing in health care from our perspective at UCare is to really move the dial on health care disparities. This has always been a focus of UCare, as I mentioned, but we know we can do more and we must do more. We all have a long way to go to undo centuries of structural racism and health disparities, and we all need to do better to understand the conditions that create these health and racial disparities and then begin to change them.

We help all people age gracefully

Joel Theisen, CEO and Founder, Lifespark | 26.07.22

“We want to help people age gracefully, everyone — all people, all adults, all products … The next big thing is for providers and payers to be bold and build really unique new systems of excellence for these populations to be served in all cohorts, in all disparities.”

Coordination of care

Kathryn McPherson, senior vice president, healthcare strategy and development and chief nutrition officer, Mom’s Meals | 14.06.22

“Rather than a new product or a new proposition, what I see as the next big thing is care coordination… As we continue to move down the path of value-based contracting, more provider delegation, food thinking and more SDOH-related benefits like transportation … it would be really great if providers knew and could take advantage of some of the fantastic additional benefits offered by Medicare Advantage and Medicaid MCOs today, like home-delivered meals.”

A transformative innovation pipeline

Chronis Manolis, senior vice president, pharmacy and chief pharmacy officer, UPMC Health Plan | 7/6/22

“We are about to enter the world of the transformative pipeline. If you think about the fact that we were able to get a [COVID-19] vaccine in record time, you get a glimpse of the technology that’s out there and the innovations that are about to hit us. We’re also going to start seeing things like gene therapy, CART T, and who knows what technologies coming out soon that are just going to put a huge weight on the pharmacy affordability equation… We need to be ready if these therapies come along to the more mainstream conditions like cholesterol and diabetes and things like that, now you’re talking about large populations at high prices.

Increased reliance on patient perception data

Amanda Goltz, Head of US Healthcare, Venture Capital and Public Sector Healthcare Startups, Amazon Web Services | 4/5/22

“The next big thing has to do with the emphasis on data about what happened. We’ve been talking about patient engagement and patient experience for a really long time, but these are still outgrowths of what was done to the patient. Building evidence databases of what actually happened and how people felt about their care and whether they perceived they had improved compared to having lived or died, which is the end point of mortality or whether or not the surgery was successful, which is the physician’s endpoint, or whether they stopped generating claims, which is the payer’s endpoint—but rather the patient’s endpoint, which is ‘I’m glad I got this intervention , I’m glad I took this medicine , I’m glad I saw this doctor, I’m glad I talked to my therapist. I would pay it again. I think this data will start to be used in financial arrangements and I’m extremely excited about that.”

Redefining primary care

Kim Lafontana, Senior Vice President, Strategic Growth, Teladoc Health | 30.03.22

“The ability to actually provide primary care as intended. And to interact with people in everyday business in a way that makes sense to them and helps them meet their needs. We live under the structure of the system we’ve lived in for so long that we’re all used to the 10 minutes a year in an exam room with a doctor. But that’s not what primary care should really be.

Making innovation accessible and affordable

David Holmberg, President and CEO, Highmark Health and Chairman of the Board, AHIP | 19.01.22

“Whenever you have a trend, and a pandemic is a trend, there are always things that come out of it, both good and bad. And I think the good thing that’s going to come out of that is that we’re going to see a real acceleration of some innovation in how care is delivered as well as the types of care. The next big thing is going to be “how do we get them to market and make them affordable?” I think that’s going to be a real challenge because we’re going to see a lot of personalized medicine. This is the kind of work we do in our own organization. We’re looking for ways to provide personalized care – but do it for the masses. And that will be the real opportunity and the real challenge.”

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